Ob Effective Communication - 2360 Words

5101 ORGANISATION BEHAVIOUR Case study: Bridging The Two Worlds - The Organizational Dilemma What are the barriers to effective communications in Aluminium Elements Corp and how were they addressed? What would you do differently? GSM 5101 Organizational Behaviour Page 2 1.0 INTRODUCTION Communication refers to the process in which information is transmitted and understood between two or more people. The word understood is emphasized because the transmitting of the senders meaning to other people is the essence of good communication. In the model of communication, there are various channels and barriers (noise) that can become the factors of communication effectiveness. 1.1 Introduction to communication Figure 1 Communication†¦show more content†¦2.0 BARRIERS OF EFFECTIVE COMMUNICATIONS IN AEC Effective communication is a sharing process which involves the first party sending a message that can be easily understood by to the second party. However, there are some barriers that may influence the effectiveness of communication which may result in misunderstanding or misinterpretation. In the case study of AEC, William Todorovic has discovered several barriers to the effective communication between the employees in the organization. 2.1 Imperfect Perception There were different perceptions between the management and the floor staff. For example, the floor staff thought that the management were unaware of the problems at the floor and were too self-centered that they only cared about their schedules, issuing orders and making demands. GSM 5101 Organizational Behaviour Page 5 As for the management, they thought that they did not have anything to learn from floor employees. Such perception has made them hardly understand the real process in finishing orders and this has created a gap between the management and the floor staff. 2.2 Poor selection of medium to communicate Choosing the right medium or channel for communication may affect the effectiveness of the transmitted message In AEC, the management has used memos to communicate with the shop floor employees. This was in fact, a one-way communication because after the memo was sent out no further clarification was made by theShow MoreRelated Organizational Behavior Terminology And Concepts Essay975 Words   |  4 Pagesbehavior? According to Schermerhorn, Hunt, Osborn (2005, p. 3) it is the study of individuals and groups in organizations. OB, as organizational behavior is called in short, is multidisciplinary. This means it does not only understand the individuals and groups of an organization but how interpersonal processes and dynamics relate to organizational behavior. 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